As a Billing & Client Services Coordinator at White Shark Media you are responsible for managing billing & collections for Client Experience & Growth and Strategic Partnerships Department involving working hand in hand with the Finance Department, contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. For this purpose, strong customer service skills are required.

Our Billing & Client Services Coordinator should exhibit professionalism and trustworthiness in any circumstance and possess excellent communication and negotiation skills, as well as an ability to work independently.

Key Roles & Responsibilities

  • Accomplishes finance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.
  • Develops finance organizational strategies by contributing financial and accounting information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
  • Establishes finance operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
  • Develops organization prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; accumulating capital to fund expansion.
  • Develops financial strategies by forecasting capital, facilities, and staff requirements; identifying monetary resources; developing action plans.
  • Monitors financial performance by measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
  • Maximizes return on invested funds by identifying investment opportunities; maintaining relationships with the investment community.
  • Reports financial status by developing forecasts; reporting results; analyzing variances; developing improvements. Report financial results to the board of directors.
  • Updates job knowledge by remaining aware of new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes finance and organization mission by completing related results as needed.
  • Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package
  • Supervise acquisition due diligence and negotiate acquisitions
  • Funding and Investment Management

Required Skills

  • High energy and a strong desire to achieve top results
  • Be a self-developmental  individual.
  • A charismatic can-do attitude over the phone
  • A willingness to be coached, mentored, and developed, and a desire to learn new skills
  • Motivation and self-sufficiency to produce results while working with limited supervision
  • Proficiency in conducting needs analysis
  • A minimum of three to five years of experience in Customer service (B2B), face-to-face sales, advertising sales, or business development
  • Decision-making ability
  • Strong communication skills, both on the phone and in writing
  • A passion for sales
  • Ability to prioritize certain tasks in order of importance
  • Financial Planning and Strategy
  • Managing Profitability
  • Strategic Planning
  • Vision
  • Quality Management
  • Promoting Process Improvement
  • Forecasting
  • Corporate Finance
  • Developing Budgets
  • Financial Skills
  • Dealing with Complexity

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